Aide

Returns

Who pays for my return?

You will cover the cost of return shipping, except in any case where we are responsible for the cause of the return or exchange.

How long will it take for me to get a refund on my returned item?

Please allow 3-5 business days for your item to be processed. Refunds typically take 2-3 business days to appear in your account once they’ve been processed, but can occasionally take up to 5 business days.

Will you accept returns of product in any condition?

Items must be returned in their original condition and packaging, with tags attached. Returned items cannot be washed, worn, used, or altered in any way. Any items deemed used or altered in any way will not be eligible for a refund or exchange.

How long after my order can I submit a return or exchange request?

Return or exchange requests must be made within 60 days of the date your order is delivered. Please note that limited edition items are not eligible for exchanges.

How do I return my order for a refund or an exchange?

Please contact us to submit a return request and a member of our customer care team will reach back to validate and initiate your return.